This privacy policy sets out how Intercollector Ltd (us, we, our, Intercollector Ltd), processes the personal data of users of our auction and valuation services (Services) and includes buyers, bidders and sellers of auction items as well as prospective users of our Services (you, your). In addition it also covers any personal data submitted to us by users of our complimentary Collection Management System. It also explains your rights in relation to the personal data we hold about you.

Intercollector Ltd may change this policy from time to time by updating this page. You are advised to read this page when submitting information to us initially and to check it when submitting any further information. This policy is effective from 27 September 2019.

Data controller and contact details

Intercollector Ltd, incorporated and registered in England and Wales with the company number  10378853, whose registered office is at Suite 20, 47 Norman Road, London, United Kingdom, SE10 9QB is the data controller of your personal data and is subject to the General Data Protection Regulation (GDPR).

If you have any questions about how we use your personal data, whom we share it with, or if you wish to exercise any of the rights set out in this Notice, please contact us using the following details: Email –

How we collect your personal data

We collect your personal data from the following sources:

From you when you:
•    contact us before entering into a contract with us, for example when you express your interest in our Services or make enquiries about them;
•    register with us either in order to bid in our auctions or to use our complimentary valuation and collection management services
•    instruct us to provide Services to you, sign contractual documentation and provide information in connection with those instructions;
•    communicate with us by post, telephone, email or via our website using our ‘help’ bubble, for example in order to make enquiries or request information about our Services;
•    in various other ways as you interact with us during your time as a user (or potential user) of our Services, for the various purposes set out below.

The categories of personal data we collect

We may collect the following personal data about you:
•    your name and contact details including address, telephone and email address;
•    account details and other information relating to your transactions/dealings with us and your use of our Services;
•    payment details such as credit card and bank account details;
•    credit and payment history (where you open an account with us as a buyer or bidder);
•    information on your collecting preferences and aspirations, and your collections, acquisitions and disposals; 
•    other information that you provide to us, for example, when you have a comment/complaint, submit a question, take part in a survey or where you express an interest in receiving marketing material or request further information.

The basis for processing your data, how we use that data and with whom we share that data.

(1) Where we have a contractual relationship with you
We will process your personal data because it is necessary for the performance of a contract with you (for example, a contract to use our Services) or in order to take steps at your request prior to entering into a contract. In this respect, we use your personal data for the following:
•    to communicate with you before you enter into a contract with us, such as when you express your interest in our Services (for example, to send you information about our Services or answer enquiries about our Services);
•    once you have engaged us and entered into a contract, to provide you with the Services set out in any contractual documents.
In this respect we may provide your data to our third party suppliers as necessary whom we engage to help us perform our Services, such as our payment processing providers.

(2) Legitimate interests
We may also process your personal data because it is necessary for our or a third party's legitimate interests. Our legitimate interests include our commercial interests. In this respect, we may use your personal data for the following:
•    for our internal record keeping;
•    to monitor and evaluate the performance and effectiveness of our Services;
•    to deal with any concerns or feedback you may have in the performance of the Services;
•    to seek advice on our rights and obligations, including obtaining legal advice;
•    to contact you for marketing purposes. If you do not wish to receive such information, please let us know now or at any time in the future, and your details will be removed from our marketing list. We will not provide your personal data to third party organisations to use for their own marketing purposes;
•    to customise our website and marketing communications in line with your particular interests or preferences;
•    to collect money owed to us or our consignors;
•    to carry out background and credit checks in relation to bidders and buyers.
In this respect we may provide your data to the following:
•    our professional advisors;
•    debt collection agencies;
•    third parties who assist us with our marketing;
•    our website and email management software provider.

(3) Legal obligations
We may also process your Personal Data for our compliance with our legal obligations. In this respect, we may use your Personal Data for the following:
•    to meet our compliance and regulatory obligations, such as our tax reporting requirements or to carry out identity checks;
•    in order to assist with investigations (including criminal investigations) carried out by competent authorities;
In this respect we will provide your data to the following:
•    external auditors;
•    the police and other competent authorities, including HMRC;

(4) Consent
We may also process your Personal Data where we have your specific consent to do so (for example, where we have your agreement to include information about you (as a seller) in sale marketing materials) or where we have sought and obtained your consent to send you direct marketing by email, or for the use of cookies on our website. If you have given your consent and you wish to withdraw it, please contact us using the contact details set out above.
Please note that where our processing of your personal data relies on your consent and where you then withdraw that consent, we may not be able to provide all or some aspects of our Services to you and/or it may affect the provision of our Services.

(5) Profiling
We may use your geographical location to target our communications and advertising and promotions to you. If you do not wish us to do this, then please contact us using the details provided above.

(6) IP Addresses
We may collect information about your computer including, where available, your IP address, operating system and browser type for system administration. This is data about our users’ browsing actions and patterns and does not identify any individual. We will not collect information from you other than that provided by your browser in normal use.

We may use cookies on our website which are solely intended to assist and enhance its operation.  You may choose to accept or decline cookies. Please see our Cookie Policy for further information. 

How long your information is kept
We will retain your personal data for as long as we are providing you with the Services referred to in any contractual document, and for as long as is required for legal, regulatory, fraud prevention and our legitimate business purposes after the termination of your account/agreement with us, or if your application for a particular Service is declined or abandoned.
In particular:
•    in relation to personal data relating to the transactions you have entered into with us as part of the provision of our Services, we will retain that data for period of seven years after that transaction has concluded in case any legal claims arise out of the provision of those Services;
•    we will retain your details on our marketing database until you inform us that you no longer wish to receive our marketing communications. However, where you do unsubscribe from our marketing communications we will keep your details on a suppression list to ensure that we do not send you information you have asked not to receive;
•    in relation to personal data relating to the provenance of works, we may retain that data indefinitely in our legitimate interests and the legitimate interests of the wider art market in maintaining the integrity of that market.

Your legal rights

Under GDPR  you have the following rights
•   to obtain access to, and copies of, the personal data that we hold about you;
•   to require that we cease processing your personal data if the processing is causing you damage or distress;
•   to require us to correct the personal data we hold about you if it is incorrect;
•   to require us to erase your personal data;
•   to require us to restrict our data processing activities (and, where our processing is based on your consent, you may withdraw that consent, without affecting the lawfulness of our processing based on consent before its withdrawal);
•   to receive from us the personal data we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal data to another data controller;
•   to object, on grounds relating to your particular situation, to any of our particular processing activities where you feel this has a disproportionate impact on your rights.
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.
If you are not satisfied with how we are processing your personal data, you can raise a concern with the Information Commissioner. You can also find out more about your rights under data protection legislation from the Information Commissioner's Office website available at: